The first thing that you should know is that we are collecting information about you.
Naturally, we know (and keep records of) any information that you provide to us. For example, if you complete a form on our site to enter a contest, provide us information via e-mail or the telephone, rate movies or programs, enter search terms or otherwise interact with our service or personnel.
If you decide to purchase or rent something on our website we will ask you for a bit more information. For purchases, we will collect your credit card information including billing address, and expiration date. To protect the use of your card we also require the 3-digit CSC code the first time you make a purchase with us.
When you subscribe to our website your billing information is retained in the My Account section of our website. When you make purchases you have the option to save your billing information. This is so that the next time you come back to make another purchase, you don't have to enter all of your information again. Like we said, this is your choice. If you do have a subscription, or have chosen to save credit card information it will display in the My Account section of the site. This section requires your login and is https secure.
We want to note that your Credit Card Number is encrypted immediately when it is submitted over the website. This is good to remember because your information is actually safer with us than it is, say, on a receipt for a purchase you may have made where the numbers are clearly displayed. Customer support representatives do not have access to your full un-encrypted credit card information, just in case you were wondering. Also, our representatives will only ask you to provide any personal information if you call us. We do not solicit phone calls to customers. If someone calls saying they are from Channel Link, and you have not contacted us first, please don't give out your personal information.
When you make use of our services, we do obtain a bit more info about you. For instance, we keep track of which channels, what films or programs you watch. We do this so that we can send you information about other new channels, films or programs that we think you would enjoy. We also keep track of how much time you spend on our site, what parts of our site you visit, where you came from (as in which site you were at before coming to Channel Link) and what site you go to when you leave Channel Link. We also obtain automatic information from your computer such as know what kind of a browser you use, what type of an operating system your computer uses, your IP address and other information regarding your computer system.
The other thing you should know is that we have advertisements on our site. The company that serves the ads uses "cookie" technology. A "cookie" is a small file that is placed on your computer and uniquely identifies your computer to the ad server that reads it. The cookie doesn't identify you as a person; it only identifies your computer.
You should know that you do have the right to disable or delete the cookies. Doing so, however, will diminish your experience on Channel Link and may make it impossible for us to provide certain (maybe even any) services to you. One thing that can happen by disabling or deleting your cookies is that you won't have access to movies that you have rented from us. This is important, let me say it again. If you delete your cookies, when you click on "My Videos" the videos that you already purchased will likely NOT be there.
We think it best that you not disable or delete the cookies. If you really don't like cookies, it's probably best that you not use our site as we cannot (and do not) take any responsibility for our site or service not working properly due to a lack of cookies. That said, if you really want to disable or delete your cookies we suggest that you take a look at http://www.helpwithpcs.com/tipsandtricks/disabling_cookies_explorer.htm or http://www.cookiecentral.com/c_concept.htm. You can also go to Google™ or Yahoo!® and search for the term "disable cookies" to get a list of other sites with pertinent information. Our Customer Support interface also has information about how cookies are used with regards to your Channel Link account.
When you register for Channel Link we have the sign-up for our E-mail Newsletters pre-checked (we figure you'd like to get this info so we've pre-checked the boxes for you). Of course if you don't want the info (or if you change your mind) simply un-check the box before you submit your registration. If this box is un-checked, we won't send you e-mail newsletters and promotions. You can change your newsletter preferences at any time by clicking on the My Account section of our site and clicking on the E-mail Newsletters link on the left-hand side of the page. From here you can add more e-mail notifications or unsubscribe.
If you choose to receive emails from our partners we will send you information about products from other companies that we have a relationship with. We won't give them your e-mail address (or other personally identifying data) but we will send you info on their behalf. Of course if you get tired of getting our e-mails, just tell us to stop, by unsubscribing, and we will.
The other thing that you should know is that should Channel Link be sold (whether or not as part of a bankruptcy proceeding), Channel Link’s assets and files, which may include your personal information, may be sold to the company or companies that acquire Channel Link’s assets.
Also, since we acquire all of the movies and programs on our site from third parties, we need to let them know how their content is performing. And, as part of that process, we will tell them how often their content played, how much of the content was watched each time. We do not, however, provide any of these companies any of your personal information as part of our communication.
It's also important to note that we use third parties to provide certain services for us such as sending e-mails, providing marketing assistance, search functionality, processing credit card payments and other matters. These third parties might need to access your personal information to do their job for us and, as such, will have access to your personal information but only for that purpose and none other. Remember however, when it comes to credit card processing, and your billing information, everything we submit via the web is "https" secure (that whole encryption thing we were talking about earlier).
One final thought regarding your personal information. Channel Link will retain that information indefinitely. Like any other business, we need to retain records of purchases made with our company for tax purposes, etc. If you are no longer using our service and want us to remove your information from displaying in the My Account section of the website feel free to contact customer support by logging in and submitting a question. Our representatives can remove your information so that it no longer displays on the site.
Channel Link, Inc.
P.O. Box 59413
Chicago, IL 60659