FAQ'S
FREQUENTLY ASKED QUESTIONS :
What are the system requirements to view ChannelLink.TV?
- Pentium MMX Processor and above.
- Soundcard with Speakers/Head Phones.
- 128 MB of RAM.
- Windows 95/98/NT/2000, Sun Solaris or Win CE as your Operating System
- Free Hard Disk space of at least 1 GB in the drive containing your OS software (Windows or Sun Solaris).
- ChannelLink.TV subscribers are able to access all programming while running Microsoft Windows 2000, XP, 2003 & Vista with Internet Explorer version 5.5 or greater. We also can accommodate any Windows powered mobile device, including those running on current 3G and EVDO cellular networks. Contact your cellular carrier for more information about their high-speed data networks. Local programming is currently not available on Mobile devices.
What are the Operating Systems on which ChannelLink.TV can be viewed?
- Windows ---- Windows 95/98/2000/XP/NT 4.0/XP/Vista
- Windows CE OS - for Palm Size PCs (Casio Cassiopeia E- 100/105, Hewlett-Packard Jornada 430se, or Compaq Aero 1500/2100 series)
What software do I require to view the video in ChannelLink.TV?
You need to install the appropriate Windows Media Player depending on your OS to view the video in our site. If your operating system is:
- Windows XP/VISTA: Please install Windows Media Player Version 10.0 /11
- Windows CE OS: Please install Windows Media Player Version 10/11 for Win CE.
What are the Internet browsers with which ChannelLink.TV can be viewed?
Our site is best viewed with Internet Explorer ver 4.0 and above. If you are using Netscape browsers some features of our site may not work properly.
What Internet Connection Speed do I need to have in order to get the best viewing experience?
Our site currently has video streamed 300Kbps and audio streamed at 10Kbps. If you want to view the 300K video streams then you should have an Internet connection with a minimum speed of 300Kbps say a Broadband connection with a DSL Line with more than 300Kbps speed, T1/T3 Line etc. If your connection speed is 300kbps, click here to check the sample video.
I am not able to login, it gives an error?
Kindly clear all your Temporary Internet Files, as ChannelLink.TV is a streaming portal, everyday there will be lot of changes in our site, so it is advisable to clear your Temporary Internet Files once in a week to clear the files go to --> Tools -->Internet Options --> Delete Files in Temporary Internet Files section.
How to update my profile or change my Email ID?
Click on 'EDIT MY PROFILES' button, which is present in the Welcome page. You can change your Email ID, Address, etc.
How to access the contents of ChannelLink.TV?
You have to register then subscribe with us for accessing any content of
ChannelLink.TV. For subscription, see Subscription Queries.
How to Register?
Please click on 'REGISTER' link given in our home page to get access to our site. Also ensure that you have filled all the fields marked (*) in the registration form before submitting. After providing the required details your password will be mailed immediately to the e-mail address that you have provided in the registration form. Please check that the email address is mentioned correctly to receive the password.
What is USER ID?
USER ID is a unique email ID that each of the users will have to provide in the form to get access. You can choose your own USER ID - it can be your primary or secondary email id, etc. The USER ID can have up to a maximum of 25 characters.
Who can subscribe to ChannelLink.TV?
All valid Registered Users of ChannelLink.TV can subscribe to ChannelLink.tv’s services. If you are a new user you will have to first register as a member of ChannelLink.TV before proceeding to Subscription.
How to Subscribe?
Click on 'Subscribe' link. All the details relating to subscription and payment are available in the User Agreement and the Subscription details page.
Will the quality of the video improve after I subscribe?
The video quality at your end depends primarily on your Internet connection speed sustained at your end where data packets get streamed in your machine and the streaming server. However, we are installing more streaming servers at locations near to you, which will minimize the loss in streaming data thereby facilitating your viewing experience.
What are the different modes of payment?
Currently, we have single mode of payment: Credit Cards (Online).Payment through Credit Cards: Currently we accept Visa, Master Card, American Express, and Discover. The payment should be made in US Dollars. The account will be activated immediately for the subscribers after the transaction is completed.
I have subscribed to ChannelLink.TV services using a Credit Card. I am unable to login?
Please note that you will be able to view the subscribed content only from the User ID which you had specified at the time of subscription. This could also have happened if somebody else is using your login details (User ID and Password) to view ChannelLink.TV. You cannot share your login details (with your friends or relatives) and try to see programs of ChannelLink.TV at the same time; i.e., only one person is allowed see the programs of ChannelLink.TV with a given User ID and Password.
I am a Subscribed User. ChannelLink.tv is asking me to subscribe again
There could be two possible reasons for this.
1. You are not using the right user id to login which you have used while subscribing to ChannelLink.TV.
2. Your subscription might have been expired. You will be receiving a mailer regarding this soon.
How will you refund my money?
ChannelLink.TV will not make refunds to monthly packages. Your charges will be calculated for the period of one month for the packages you have purchased and rest of the amount will be credited back to your account.
I am behind a proxy server/firewall. What should be done in order to view the video in our site?
The MMS protocol should be enabled in your server to view the videos in our site if you're behind a proxy server. However, even if you're behind a firewall, you should be able to get the HTTP streaming signals. The quality of this streaming may not be as good as MMS streaming.
I am not able to Login. It gives a message "User Id in use".
We have adopted this feature for security purposes so that another person will not be able to use your User Id. To avoid this error to occur every time you have to logout properly using LOG OUT link which is available in top right of each page. If you have not logged out properly, please wait for 10 minutes and try to login again.
How to change the password?
Click on the link `CHANGE PASSWORD' which is found in 'Welcome to ChannelLink.TV' page. The new password can be up to a maximum of 8 characters. You can change your password only after logging into our site.
My User ID and password does not match?
Please note the User ID and the password is case sensitive. Please check this and try again.
I have entered the login details correctly, but even then instead of going to the welcome page it goes back to the login page again. Why?
This could be because of "Per Session Cookies" option not enabled in your browser. You will have to enable them in order to view our site.
If you're using IE 6.0 browser, you can enable cookies by doing the following:
- Open your IE browser
- Select "Internet Options" from the Tools Menu.
- Select "Privacy" Tab
- Click on the "Advance" button in the Privacy tab.
- Check “Override automatic cookie handling”
- Check “Always allow session cookies”
- Uncheck “Block pop-ups”
- Click "Apply", close the browser and restart the "Internet Explorer" Application.
Why picture is not continuous?
Picture getting stuck indicates that data received by your machine is not sufficient for displaying the picture continuously. This could be either because of the bandwidth limitation at your end or due to heavy traffic in server for this program. The bandwidth limitation at your end can affect both live as well as recorded programs. This could also occur due to drop in bandwidth at either your ISP or our ISP end.
How to check my Bandwidth Speed?
You can check the bandwidth available at any time while playing by right clicking on the video window and choose the `Statistics' option.
How to test Broadband Users (300kbps)?
You can check out the test feed that will be available Broadband users.
Test feed for Broadband Users
Will ChannelLink.TV guarantee the continuity of picture for the users?
ChannelLink.tv is not responsible for any disruption in the quality of transmission due to any technical problems including bandwidth and under no circumstances will ChannelLink.TV be liable for any of the content, including but not limited to, any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of any content posted, e-mailed or otherwise transmitted via the service.
I am not able to see the video, my video area is green, or is flashing green or pink bands or blocks?
A setting in Media Player needs to be changed. Perform these steps:
- While the media file is playing, click the File menu, and then click Properties.
- Click the Advanced tab.
- In the Filters in use area, click Video Rendered, and then click Properties.
- On the DirectDraw tab, clear the YUV Flipping check box.
- Click OK, and then click Close.
- Quit and restart Media Player, and connect to the media content again.
I experience frequent buffering and intermittent playback. Why?
This could be because of the following reasons: Your connection speed is too low to support the program you are trying to play. For example, you may be using 28.8 Kbps modem, but the media file may be designed for a higher connection speed. The only way to remedy this is to use a faster modem. High volume of traffic on the Internet or local area network - Try playing the program after sometime. You selected a media file that uses the wrong bandwidth setting - Frequently, when you select a media file from a Web site, there are two or more modem speed settings to select from. You may have selected the incorrect setting for your modem. Check your modem speed and attempt to open the program again, selecting the appropriate modem setting from the Web page.
I am able to view the video but I am not able to hear the audio. Why?
Check whether:
- Media Player volume settings are improperly set
- On the View menu, make sure that Standard is selected. (Version 10/11)
- In the control bar, make sure the Mute button (speaker icon) does not have a cross through it.
- Drag or click the Volume Control slider to a level that is above the lowest volume setting.
- System volume settings are improperly set
- Double-click the Volume icon in the notification area of the taskbar.
- If this icon does not appear, click the Start button, click Run, type sndvol32.exe, and then click OK.
- In the Volume Control area, make sure that the Mute all check box is cleared.
- Drag the volume control slider up
You are running other programs that are using your sound devices
- Close all other programs that could be using your sound devices.
Your speakers or headphones are not plugged in properly.
Make sure that your speakers or headphones are plugged in properly, have power, and are turned on. Some speakers require batteries.
- The appropriate playback device is not selected or the multimedia volume setting is improper.
- Click the Windows Start button, point to Settings, and then click Control Panel.
- Double-click the Multimedia icon.
- Click the Audio tab.
- In the Playback area, drag the Volume slider up.
- In the Playback area, make sure that the appropriate preferred device is selected.
- If the speaker icon is disabled (Marked as 'x')
- Check whether the sound card is installed properly.
- The source program itself does not have audio, try playing another file in our site and see if you get the audio.
- Please let us know the program details through email if the problem persists.
How to see a full screen Video?
To view the video in full screen, right click on the video and select the full screen option
- For not getting the full Screen mode, go to Tools menu in Windows Media Player version 9 --> click the "Options" button; it will open a new window titled "options". In this, click the "performance" tab. Here click the "Advanced..." button; again it will open a new window with the title "Video Acceleration Settings".
- Please check various combinations of these options; it may help you to solve your problems.
- Set the "Digital Video" to LARGE
- Click the check box for the "Enable Full Screen Mode Switch"
- Click the check box for the "Display Full Screen Controls"
- Ensure there is no Screen Saver enabled in your system.
- Go to "Start" Button, select "Settings" -- > click the "Control Panel". Click the "Power Options". Check is there any power schemes are enabled. It should be null.
- If still the problem occurs, please un-install your Media Player and re-install with the latest version of Media Player.
Media Player updation to Version 10/11
In case of any problems please upgrade the Windows Media Player to Version 10/11 from the Microsoft website or from the link given below for your operating system
(For XP, Windows 98 SE, ME and 2000)
http://www.microsoft /windows/windowsmedia/9series/player.aspx
Why stream not playing with Windows Media Player version 10/11?
The user has to upgrade to Windows Media Player version 10/11 for better performance. If the user is already having the Windows Media Player version 10/11 and the streams are not playing then the Windows Media Player version 10/11 has to be un-installed and re-start the system. After re-starting the system, install Windows Media Player version 10/11 from the Microsoft site or from the link below for the operating system,
(For XP, Windows 98 SE, ME and 2000)
http://www.microsoft /windows/windowsmedia/9series/player.aspx
How to identify which version of media player the www. ChannelLink.TV web site is playing the streams?
Right click the media player embedded in the site and select 'About'. A dialog box appears. The 'Version' specifies the version of the media player.It can also be visually identified. User having Windows 98 Its edition, where Windows Media Player Version 10/11 can not be installed. Windows Media Player version 10/11 cannot be installed in Windows 98 1st edition. For those users, the user can play in Windows Media Player version 10/11(preferable). If even the users are not getting the streams then.
The following options can be suggested.Open the Media Player Version 10/11 -> go to View menu and select "Options" --> select Advanced" tab. Select "Streaming Media (Windows Media)" and select "Change..." button. In that 'select' only HTTP for the "Protocols", un-check the remaining things, like Multicast, UDP and TCP.
Why a popup does appear while playing a stream?
For the security reasons, we implemented new procedures in all ChannelLink.tv and archives. While playing the channels, it will popup and ask your ChannelLink.TV User ID and Password, please give your ChannelLink.TV User ID and Password (both are case sensitive).
To avoid popup what should be done?
When a security popup appears first time after selecting a stream to play, enter the correct ChannelLink.TV User ID and Password and check the option 'Save this password in your password list'. This will save the password and when you play the stream next time the security popup will not prompt for ChannelLink.TV User ID and Password.
When the streams are not playing and there is no popup window.
Open the internet explorer. Select the 'Tools' menu and select 'Internet Options'. From the Internet options dialog box select the 'Security' tab and click 'Custom Level'. Under 'User Authentication' 'Logon' check the option 'Prompt for user name and password'. Close the entire dialog by clicking 'OK'. Now login to ChannelLink.TV web site and while playing the stream authentication dialog prompts for ChannelLink.TV User ID and Password.
Why the Authentication does keeps prompting and closes even after entering the User ID and Password?
Change the Password. Note that the password is case sensitive. After changing the password delete all internet temporary file and all cookies and restart the system.
Despite all the above solutions mentioned the streams are not playing.
The following method can be adapted. But it is not advisable. Before this we un-install all the windows media player and re-start the system. After re-starting download the windows media player suitable for the operating system from the Microsoft web site.
Important note about watching video:
Some users find that 'nothing happens' when they click on ChannelLink i.e. no video plays and the screen turns out to be a white plain window. This is because the Windows Media Player does not launch, and therefore, the channel or programs you've selected are unable to play. This is typically caused by Pop-Up Blocker software installed on your computer. Pop-up blockers are included in software from MSN, Yahoo and Google tool bars, Norton Utilities and many more. If you experience this problem playing video clips, disable your pop-up blocker for www. ChannelLink.TV and then try to play the video. If it still doesn't work then chat online with a tech support personnel.
- For Windows Media Player Version 10/11:
Open the Media Player Version 10/11, go to 'View' menu and select 'Options', select 'Advanced' tab. Select 'Streaming Media (Windows Media)' and select 'Change...' button. In that check only HTTP for the 'Protocols', un-check the remaining things, like Multicast, UDP and TCP. After changing the settings login to ChannelLink.TV site and play the streams. This option setting may bring poor reception of streams.
I see a black video or no video at all when I tune to a channel, and sometimes I only hear sound; what should I do?
Please ensure you have the latest version of Windows Media Player installed on your system. Please visit http://www.microsoft /windows/windowsmedia/player/download/
to download the latest version.
What bit rate should I choose when I watch a channel on my PC?
ChannelLink.TV will web cast in 331Kbps for a good viewing experience you should have DSL or Cable with a minimum of 512 kbps download speed, keeping in mind that available speed fluctuates depending on the quality of your Internet connection.
Is there a full-screen option? How small/large can I make the player?
Yes, you can full-screen the video whenever you want, keeping in mind that the larger the screen, the more bandwidth (higher bit rate) you need to show the highest possible quality. Using our unique, “pop-out” viewer, you can place said viewer in any corner of your computer screen, keeping an eye on the content, while still composing that e-mail. Simply choose the stream that best suits your connection and screen size from the “pop-out” viewer pull-down menu.
How many different computers/mobile devices can I watch ChannelLink.TV from?
Every subscription allows for up to 1 license for 1 computer per day. We are working to be more flexible so users can log on to any computer as long as they are using 1 license per day. Please understand that these measures are taken to keep out any miss uses.
Can I watch ChannelLink.TV on my cellular phone?
Yes, as long as your Smartphone or PDA is powered by the Windows Mobile 5.0 or greater, you can access all of ChannelLink.TV pay channels. We also can accommodate any Windows powered mobile device, including those running on current 3G and EVDO cellular networks. Contact your cellular carrier for more information about their high-speed data networks. Simply go to www. ChannelLink.TV and log in. You will find the ChannelLink.TV programming available for immediate viewing pleasure.
How do I cancel my service?
Simply email Support@ChannelLink.TV with your Username, and we'll make sure your subscription is not renewed. However your payments are not pro-rated.
Is this site secure?
Yes, the page where you signup for service is an SSL secure site, so all of your credit card information is safe. Please read our Privacy Policy as well.
Is there an additional fee for your wireless access?
No, all wireless access is permitted at no additional cost to you.
I am having reception difficulties, who can I contact?
Make sure you have all of the latest updates (Windows Media Player and Internet Explorer) on your computer. If that still doesn't help, please contact our support department at Support@ChannelLink.TV. Most inquiries made within normal business hours will be answered within one hour. All questions received outside of our normal business hours should be answered within 24 hours.
Is ChannelLink.TV content protected? Can I copy it to my computer?
ChannelLink.TV is the first world television broadcast network of its kind. It is live “streaming video” over the Internet, not a progressive download, and is therefore protected in full. While you may watch all the programming you would like, it is not downloadable and cannot be copied to your computer had disk.
My question has not been answered. Is there someone I can contact for support?
Our friendly staff would love to answer any of the questions you have that weren't already answered here. Please email us your inquiry to Support@ChannelLink.TV so we can better serve you. During normal business hours, most inquiries will be responded to within one hour. Any questions outside of M-F, 9:00am – 5:00pm CST should be answered within 24 hours.